Terms & Conditions:
As of 07/30/2021:
- When booking with Dreams Are Forever Events, you assume the risk that you and/or your family may be exposed to or infected by COVID-19.
- If you would like to request that our character(s) wear protective face shields at your event, please inform us as soon as possible so that we can accommodate you.
- Wearing a mask is up to the guest(s) discretion. If you would like our handlers/assistants to wear a mask, you will need to let us know in advance.
Dreams Are Forever Events holds the right to change any pricing on their website either up or down at any given time. The price that you pay is confirmed when booking in an email/message from us and you will always pay what we invoice to you directly in our correspondence. If our pricing does, for example, go up after we have invoiced you the amount, then you will still pay the same amount that was invoiced to you.
Booking and payment policy:
After the initial booking request has been made, and we have confirmed your date and details, an invoice will be sent through PayPal's secure gateway. Please note that we are unable to send invoice until your party details have been confirmed. PayPal or credit/debit card through our Virtual Terminal are currently the only forms of payment accepted. Until payment in full is received, we are unable to "reserve" your party on our calendar, and your desired date and time-slot will remain open to other clients until payment in full has been received. We recommend booking at least 1 month in advance to secure your desired date. Parties booked 7 days or less in advance are subject to availability and up to our own discretion. A travel fee will be required if the corporate event location is further than 15 miles from our Event Center in Dalton Gardens, ID.
If you must change the date of your party then please try to do so as early as possible so we can reschedule another date and time for you; all new dates are subject to availability. Any cancellations 14 days prior to the day of the party can be rescheduled, and will be non-refundable. If cancelled less than 48hrs before the day of the party then the date is non-exchangeable and will not be rescheduled.
You as the child’s parent/guardian, are responsible for any behavior problems or issues that may arise during the party or event. Our characters will not assume responsibility for providing any disciplinary action during a party. In order to continue to deliver and offer a magical and wonderful experience for your party, our character performers will need to stay fully in character and to only focus on children that are following the rules and behaving appropriately during the party. If any issues do arise then it is the parent or guardians sole responsibility to issue any discipline and deal with any disruptive behavior. Our characters are not childminders and at least one parent must be present for the entire duration of the booking.
Character performer policy:
If you have a specific request for a certain performer then please ask and we will do our best to accommodate this for you but due to availability, we cannot guarantee your party will be hosted by any specific performer you have seen, but we can guarantee a quality look alike and performer.
Please note that we sometimes do take photos at parties/events and that these photos may be used to show a character experience on our website and on social media. If you do not want photos placed on our website and social media, you will need to let Dreams Are Forever Events know in advance. These photos will in no way be used to create merchandise or to sell to the public, only to promote and show potential customers a true representation of what they can expect when booking with us or attending one of our events. If you have any questions or concerns regarding this policy, please do not hesitate to ask.
Accident or damage policy:
Dreams Are Forever Events is not liable for any damages or injuries that may occur at any particular party or event.
Our performers have the right to walk out and leave if at any point they feel threatened, harassed or unsafe.